Monthly Archives

August 2023

Pinnacle Teleservices Joins Forces with DheeYantra to Supercharge Conversational AI on WhatsApp Business

By | News/Events

Pinnacle Teleservices, a leading provider of innovative communication solutions, is thrilled to announce its strategic integration with DheeYantra Research Labs Pvt Ltd, creators of the groundbreaking conversational AI platform, Dhee.AI. This exciting collaboration aims to revolutionize customer engagement on the WhatsApp Business platform, empowering Pinnacle Teleservices’ clients with unparalleled multilingual conversational AI capabilities.

The integration of Dhee.AI with Pinnacle’s WhatsApp Business APIs marks a significant milestone in the world of customer interactions and AI-driven solutions. By combining the strengths of two industry leaders, this association is poised to redefine how businesses communicate and connect with their customers.

Pinnacle Teleservices has a proven track record of providing cutting-edge communication solutions to businesses of all sizes. With a customer-centric approach and a commitment to excellence, Pinnacle Teleservices has earned a reputation as a reliable and innovative player in the telecommunications sector. Their dedication to enhancing customer experience aligns perfectly with the transformative capabilities of Dhee.AI.

DheeYantra Research Labs Pvt Ltd on the other hand, has been at the forefront of developing advanced AI-powered conversational solutions for businesses worldwide. Their flagship product, Dhee.AI, has garnered acclaim for its ability to create seamless, human-like interactions across multiple languages. Leveraging natural language processing and machine learning, Dhee.AI delivers personalized, context-aware experiences that drive customer satisfaction and retention.


With this integration, Pinnacle Teleservices’ clients gain rapid access to Dhee.AI’s multilingual conversational AI capabilities on the former’s WhatsApp Business platform. This means businesses can now engage with their customers in a more natural and efficient manner, irrespective of language barriers. Dhee.AI’s sophisticated AI engine understands and responds intelligently to customers’ queries, allowing for seamless interactions 24/7.

Benefits for Businesses:

The benefits of this collaboration are numerous, as businesses can now:

  • Expand their reach: Break language barriers and connect with a global audience, unlocking new opportunities in international markets.
  • Boost efficiency: With Dhee.AI handling routine queries, businesses can free up their resources and focus on more complex tasks, leading to improved productivity.
  • Elevate customer experience: Delivering instant, accurate, and personalized responses enhances customer satisfaction, fostering brand loyalty.
  • Gain insights: Dhee.AI’s advanced analytics provide valuable insights into customer behavior and preferences, enabling businesses to make data-driven decisions.


“We are excited to join forces with DheeYantra Research Labs and integrate their cutting-edge AI capabilities into our WhatsApp Business APIs,” said Rajesh Banerji, Co-Founder of Pinnacle Teleservices. “This collaboration will empower our clients with state-of-the-art multilingual conversational AI, redefining how they engage with their customers.”

“We are delighted to associate with Pinnacle Teleservices,” said Vidhu Bennie, Co-Founder of DheeYantra Research Labs. “Our mission is to revolutionize customer interactions, and this integration with WhatsApp Business APIs is a significant step towards achieving that goal. Together, we look forward to providing businesses with the ultimate conversational AI experience.”

About Pinnacle Teleservices:

Pinnacle Teleservices is a leading provider of innovative communication solutions, delivering unparalleled services to businesses worldwide. With a customer-centric approach and commitment to excellence, Pinnacle Teleservices continues to be a driving force in the telecommunications industry.

About DheeYantra Research Labs Pvt Ltd:

DheeYantra is a trailblazer in the field of AI-driven conversational solutions. Their flagship product, Dhee.AI, enables businesses to connect with their customers through seamless, human-like interactions across multiple languages.

For media inquiries, please contact:

Vivek Mahadevan


By | Conversational AI, News/Events

We have been granted a patent for our revolutionary Asynchronous Dialog State Machines (ADSMs). This proprietary technology offers enterprises a remarkably powerful and flexible solution for automating intricate processes using conversational AI.

ADSMs, conceived by DheeYantra’s engineers, signify a transformative shift in the field of conversational agents. In stark contrast to conventional solutions with linear trajectories, ADSMs empower users with an unprecedented capability: to dynamically steer dialog flows. This innovation opens the door to automating intricate processes comprising numerous steps, while allowing users to seamlessly adjust the execution point through natural language inputs.

“The majority of customer-facing tasks require the support staff to be accurate and consistent like a machine, and a significantly lesser percentage of the tasks rely on imagination and assumptions,” notes Sreekumar Jairaj, CEO and Co-founder of DheeYantra, emphasizing the strategic importance of ADSMs for enterprises, alongside the LLMs which are gaining popularity. “Our research indicates that precision-driven operations constitute a substantial portion of stakeholder engagements. This makes ADSMs indispensable for enterprises seeking optimal Return on Investment (ROI) from their conversational AI initiatives.”

In tandem with the groundbreaking ADSMs, DheeYantra is unveiling a novel LLM-based document reading module. This addition further elevates the capabilities of their flagship product, Dhee.AI, by combining generative capacities for information presentation with the efficient automation skills inherent in ADSMs.

“DheeYantra’s commitment to innovation and adaptability remains unwavering,” affirms Vidhu Bennie,  Co-founder at DheeYantra. “With the recent patent grant for ADSMs and the upcoming integration of the LLM document reading module into Dhee.AI, we are fortifying our position among the foremost contenders in the field of conversational AI, offering enterprises an unparalleled blend of dynamic capabilities.”

This strategic alignment enables DheeYantra to cater to a wider spectrum of enterprise needs, solidifying their position as pioneers in the converging domains of precision-driven automation and generative AI.

For media inquiries, please contact: Vivek Mahadevan,

DheeYantra Launches Telephony Edge Servers: Elevating Conversational AI Experience with Edge Computing

By | News/Events


DheeYantra, a pioneering leader in conversational AI technology, has proudly introduced the DheeYantra Edge server, marking a significant milestone in the realm of enterprise telephony. This innovative addition to their product portfolio is poised to redefine user experiences in conversational AI interactions over voice calls.

The DheeYantra Edge edge server is engineered to overhaul natural language understanding processes, empowering organizations to elevate their conversational AI interactions to new heights of excellence. By executing compute-intensive tasks directly within the soft phones utilized by AI agents, this state-of-the-art technology effectively mitigates latency concerns that might otherwise spoil the seamless communication experience between humans and AI.

Sreekumar Jairaj, CEO and Co-founder of DheeYantra, stated, “At DheeYantra, our steadfast commitment revolves around delivering unparalleled conversational AI experiences across the text and voice channels. The debut of the DheeYantra Edge edge-servers underscores our dedication to pushing the possibilities of enterprise telephony, ensuring that the interactions with end-users are smoother and more engaging, bringing the overall experience with our voice agents beyond the QoS expectations currently set in the market”

A standout attribute of the DheeYantra Edge edge server lies in its versatility, providing a range of configurations tailored to meet diverse requirements. Ranging from a capacity of 25 concurrent channels, all the way up to an impressive 500 channels, organizations can seamlessly integrate this technology to align with their distinct operational demands. Furthermore, the scalability of the edge server is exemplified by its ability to be deployed in arrays, effortlessly accommodating the demands of thousands of concurrent calls.

Positioned as an add-on component of the Dhee.AI flagship platform, the DheeYantra Edge edge server is offered for deployment within enterprises’ on-premise networks. This strategic offering empowers organizations to harness cutting-edge AI technology while retaining control and security within their network infrastructure.

For further details regarding DheeYantra Edge and its groundbreaking capabilities, please contact DheeYantra’s media relations at

About DheeYantra: DheeYantra stands as a trailblazing innovator in conversational AI technology, dedicated to delivering advanced solutions that enable enterprises to foster meaningful interactions through natural language understanding. With an unwavering commitment to pushing the effectiveness of conversational AI-driven virtual agents for various enterprise use cases, DheeYantra continues to spearhead the industry by offering groundbreaking technologies and services.