When none of our ready-made teams fits your business, we design the roles with you and arrange them the way your organisation works: who does which job, who reports to whom, and who they turn to for help.
A role is a job description the employee actually follows. Each one we build for you carries its own way of working, its own reach into your systems, and its own rules.
A persona that says who it is, what it does and how it speaks, and step-by-step skills for the processes that must run the same way every time.
It reaches into your systems: your databases and APIs, the records it keeps up to date, and the documents it drafts and sends.
Your documents and your website, searched whenever a question needs them, so its answers come from your sources and not from guesswork.
An avatar and a voice of your choosing, answering each person in the language they speak, from English and Arabic to Hindi, Tamil and Mandarin.
Rules written in plain language, checked against everything said to it and everything it says, for the things it must never do.
Wherever your customers and staff are: your website, a kiosk, WhatsApp, the phone, email and Telegram, each employee on the AI model that suits its job.
Every Digital Employee sits somewhere on your org chart. Where it sits decides who can give it work, who it can give work to, and who it can ask for help.
Work travels down, reports come back up, to at most three levels below you.
Choose who each employee works under, and the Studio draws your team as an org chart. That line is also the chain of command: a manager can give work to the employees who report to it.
Tell a manager what needs doing. It passes the work to the right member of its team and brings their report back to you. Follow up with “and copy finance on it”, and the same team member carries on where it left off.
A team member can pass part of the work to its own reports. Each works as itself, with its own role, tools and AI model; a manager gets the result, never the permissions, so a customer talking to a manager can never reach the tools meant for your staff.
Employees serving the same workplace can find the colleague who knows and ask them on a customer’s behalf. The customer gets an answer instead of a transfer, and no employee ever borrows another’s tools or data.
You know the work. We turn it into a team that does it, and stay with you until it runs on its own.
We sit with your people and list the jobs, the processes and the systems each one touches.
We author each role, from persona and skills to tools, knowledge, voice and languages, and test it on your real cases.
We place every employee on your org chart and connect the managers, their reports and their colleagues.
On the channels your customers and staff already use, on our cloud or on your own servers.
Describe the work you want done, and we will propose the team: the roles, who reports to whom, and how they reach your customers.